Lead Systems Operations Engineer - Assistive Technology Specialist

About this role:

Accessibility is a key part of Wells Fargos mission to empower all people and organizations to achieve more. Our internal assistive technology support team partners with multiple lines of business across the enterprise to make that vision a reality for people with different abilities. As part of this focus, we are looking for a solution-oriented Lead Systems Operations Engineer with a strong background and knowledge of assistive technologies, accessibility and customer issue remediation.

A strong candidate will

• be passionate about improving the user experience of people using assistive technology
• assist others who have less experience in accessibility to maximize the functionality of their assistive technology software/hardware
• be a technical, experienced professional capable of managing customer feedback and issues to improve accessibility across Wells Fargo
• possess strong organizational skills, excellent communication skills, and have a provable track record of juggling multiple issues simultaneously

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Lead in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of working with assistive technologies. Examples: JAWS, NVDA, ZoomText, Dragon Naturally Speaking and various other assistive technology hardware/software.
• 2+ years of experience in a technology support role

Desired Qualifications:

• Experience with accessibility and assistive technology on one or more platforms: Windows, Android, Mac or iOS.
• Demonstrated experience with Accessibility standards and guidelines such as: WCAG 2.4, Sections 508, 255, CVAA, EN 301 549 etc.
• Bachelors degree in related field such as rehabilitation counseling, special education, disability studies, counseling, or psychology
• Previous experience in a customer phase role with a strong emphasis in client satisfaction: exceptional skills in collaboration, consultation, communication, client support and analysis.
• Certifications in accessibility fields are preferred. Examples: Trusted Tester, IAAP, CPACC etc.
• Experience working directly with individuals from the disability community preferred.
• Passion for assistive technology, accessibility and disability inclusion.
• Strong written, verbal, and presentation skills.
• Team player with proven ability to build trust and relationships while working in diverse teams across lines of businesses and time zones.

Job Expectations:

• Must be able to work onsite in Columbus, OH

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.