Customer Technical Services Senior Engineer - Onsite

Date Posted:

2025-03-05

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Hybrid

Pratt & Whitney is working to once again transform the future of flightdesigning, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, were seeking the people to drive it. So, calling all curious. Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title, a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.

This position is in the PW1500G/PW1900G/PW800 Customer Technical Services group for a Customer Service Engineer (P4). This assignment offers interesting and exciting insight of the engineering support to our airline customers, engine shops, and airframers. Job requires flexibility and adaptability to rapidly changing requirements and ability to multitask across several engine disciplines, hardware, and/or across several GTF engine models and customers.

What You Will Do

The PW1500G/PW1900G/PW800 Customer Service Engineer will focus on specific task requirements as follows:

• Interface with commercial airline operators, worldwide PW Field Service Representatives, and airframe companies (Airbus/A220, Embraer/E190) by developing and providing design, operation, maintenance, and technical data. This includes participation in Engineering Change PCIR, CCB, IPMT, CIPT, SIPT, MPR processes.

• Work directly with airline customers and MRO engine shops around the world that operate PW1000G powered aircraft.

• Provide guidance and recommendations regarding on wing and off wing operational troubleshooting and problem resolution, service bulletin retrofit activities, and engine manual interpretation.

• Participation in airline customer meetings, conferences, customer council calls as well releasing All Operator communications and Service Information Reports through development and presentation of relevant technical material.

• Initiate technical data development of Engineering Authorizations (EA) and other documents for on wing and engine shop maintenance data for AMM, EM, CIR, and MPG manuals in support of PW1500G/A220 and E190/195/PW1900G airline customer operations.

• In addition, provide technical support, work scope development and investigative services to engine overhaul shops and repair centers around the world.

• Interface with the following internal organizations to ensure clear, accurate and timely development of engine inspection/operation/maintenance data: ASE Repair, FMP Engine Service Programs, Customer Service/Fleet Managers, MRO/Engine Overhaul organizations, Standard Practices, GTF CIPT's/Core Disciplines, and the Chief Engineers and Program office.

• Manage outsourcing activities regarding EA creation and Teamcenter processing of new technical data and be the point of contact for all MDE technical manual publication issues.

• Provide engineering support to Embraer/E195 and Airbus A220 flight test and production programs, interface with PW PSCV as well as airframer final assembly line teams regarding the modification, inspection, and maintenance of the flight test compliance engines as well as production pre-delivery engines. Ensure all technical data procedures are available; provide authorizing documentation and technical guidance as necessary.

Qualifications You Must Have:

• Bachelors Degree in Engineering from ABET (Accreditation Board for Engineering and Technology)

• 8+ years of Engineering experience, or 5+ years with an advanced degree

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:

• Broad knowledge of project management

• Prefer substantial knowledge of RTX projects, programs or systems in order to provide enhancements within job area.

What We Offer:

• Benefits

Learn More & Apply Now

What Is My Role Type: In addition to transforming the future of flight, we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment

This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employees personal responsibility.

The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidates work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the companys performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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